CHECK-IN TIME
Check-in time is 3.00pm.

CHECK-OUT TIME
The official check-out time is by 11.00am. Should you wish to extend your departure, please contact reception. A supplement of £60 per hour per room until 4.00pm is applicable, subject to availability.

KEYS
Each guest is issued with an electronic key card to access their room. Please keep your room key and credit cards separate at all times. If your room key is lost, please contact Reception for a new key. We would appreciate it if you would return your key to Reception upon departure.

BATH MATS
Should you require a non-slip mat for your bathtub, please dial ‘0’.

DUVETS & PILLOWS
Additional duvets and pillows are available from Housekeeping, including alternatives to feather. Dial ‘0’ for assistance.

HAIR DRYERS
Professional hair dryers can be found in the wardrobe in your room.

GUEST AMENITIES
Razors, toothbrushes and other amenities are available from Housekeeping. Dial ‘0’ for assistance.

ICE
Please contact Room Service by dialling ’0’ if you would like ice. It is available 24 hours a day.

IRON & IRONING BOARD
These are placed in the wardrobe in your room for your convenience.

LUGGAGE / PORTERAGE
Please contact us for assistance with your luggage. Dial ‘7791’ for assistance.

MORNING / WAKE UP CALL
You can arrange your wake up a call with us, please ask. Dial ‘0’ for assistance.

TEA & COFFEE MAKING FACILITIES
Available in every guest room. Should you require any additional tea or coffee sachets, or you would like fresh milk, please dial ‘7720′.

PRIVACY
If you do not wish to be disturbed, please display the ‘Privacy Please’ sign on the outside of your door.

TELEPHONES
Our in-room telephones are able to call UK and overseas numbers, and will be charged at current rates. Please ask for details.

BAR & RESTAURANTS
More information on our food & beverage outlets can be found here.

BREAKFAST
Breakfast is served in Caxton Restaurant, located on the ground floor. Monday to Friday from 6.30am to 10.30am. Saturday and Sunday from 7.00am to 12.00 noon.

ELECTRICITY / VOLTAGE
The hotel’s electrical supply is 220/240 volts.

ELECTRIC SHAVERS
Special outlets, for 220 or 110 volts, can be found in your bathroom.

INTERNET ACCESS
Free Wi-Fi* is available throughout the hotel.
Accessible networks are:
In room: St.Ermin’s_GUEST
Public areas: St.Ermin’s_PUBLIC
Conference: St.Ermin’s_CONFERENCE
*Higher speed access available from £15.00 per day.

DENTIST / DOCTOR
Should you require an emergency Dentist or Doctor, please dial ‘0’ and we will assist you.

PHARMACY / CHEMIST
For details of day and night pharmacist, please ask.

GYM (24 HOURS)
Located on the second floor, the Gym is accessible to all guests using your room keycard.

LAUNDRY & DRY CLEANING
Laundry forms and Laundry bags are located in your bedroom. Please contact Housekeeping by dialling ‘0’ before 9:45am for same day return.

LOST & FOUND PROPERTY
Housekeeping is pleased to offer any assistance in tracing lost property.

MAIL & POSTAGE
Please contact Concierge by dialling ‘7791’ for assistance.

NEWSPAPERS & MAGAZINES
We have a selection of digital newspapers on the St. Ermin’s newsstand.

SHOE SHINE
A complimentary shoe shine is available. Please contact Concierge by dialling ‘7791’ if you would like this service.

TAXIS
Please contact Concierge by dialling ‘7791’ who will be happy to organise a taxi for you.

THEATRE & CONCERT TICKETS
Please contact Concierge by dialling ‘7791’ who will be happy to organise theatre or concert tickets.

UMBRELLAS
Umbrellas are available for our guests to use. Please speak with concierge who can assist you.

WORSHIP PLACES
Should you wish to attend a service at a church, synagogue or mosque, please ask Concierge for service times and directions.

SAFETY DEPOSIT BOX
A safe is located in the wardrobe within your room. Guests are strongly advised to make use of the safe. Please refer to the ‘Loss or Damage’ section.

SECURITY
The hotel is monitored by CCTV and patrolled by on-site 24 hour security. However, the management advises all guests to make full use of the viewer on your room door. To report any security issues, please dial 0.

VALUABLES
The hotel is not liable for loss of personal items or valuables left in guest rooms or in public areas of the hotel. Guests are  strongly advised to make use of the safe provided in your room. Please refer to the ‘Loss or Damage’ section.

LOSS OR DAMAGE TO GUEST PROPERTY
Under the Hotel Proprietor’s Act, 1956, a hotel proprietor may, in certain circumstances, be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however:

(a) Extends only to the property of guests who have engaged sleeping accommodation at the hotel.
(b) Is limited to £750 for any one article and a total of £1500 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody.
(c) Does not cover motor cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability there under attaches to the proprietor of this hotel in any particular case.

Issued by: British Hospitality Association, 55-56 Lincoln’s Inn Fields, London WC2A 3BH

PET POLICY

Please ensure you notify us if you are travelling with a dog. We are happy to accommodate your furry friends but do request that they/you respect our rules.

Paws-itive Identification
Please let us know if you’re bringing a dog when booking or checking in. We love to meet them too!

Room Manners
Your dog is welcome to stay in your room, but we ask they remain off the furniture and beds. If needed, we’re happy to provide a dog bed for their comfort.

On-Leash Adventures
For everyone’s safety, dogs should stay on a leash while exploring common areas of the hotel.

Bathroom Breaks
We can recommend specific outdoor areas for your dog’s potty needs. Waste bags are available from housekeeping dept.

Quiet Time
We know your dog might have a lot to say, but for everyone’s comfort, please help keep barking or noise to a minimum, especially during quiet hours (10 pm – 7 am).

Housekeeping Visits
To ensure our team’s safety and your dog’s comfort, please coordinate with us to arrange a good time for room cleaning when your pet isn’t present.

Good Dog Guarantee
If any damage occurs, we’ll discuss a reasonable cleaning or repair fee with you. We trust you and your pup to help us keep our hotel beautiful.

Allergy Awareness
Some guests may have allergies. Let’s be considerate by keeping your dog out of formal dining areas like Caxton Grill & Tea Lounge, and hotel gym zones. However, less formal areas like the Library Lounge, Caxton Bar & outdoor terrace spaces are fair game!

Emergency Contacts
If you plan to leave your dog alone in your room, provide the front desk with your phone number so we can reach you if needed. We are happy to provide dog chews

SMOKING / VAPING
St. Ermin’s Hotel is a smoke-free zone and it is the policy of the hotel that all of our guests and visitors have a right to enjoy a smokefree environment (this includes vaping and e-cigarettes).

If you do not comply with the smoke-free law, you will be committing a criminal offence. A fixed penalty notice of £50 will be imposed on the person smoking and a maximum fine of £200 if prosecuted and convicted by a court. We will charge £100 cleaning costs, plus any additional costs incurred from loss of revenue, if a guest has been smoking in a room. If someone is smoking / vaping in our hotel, please alert the Guest Relations Manager. Guests wishing to smoke can do so in the Courtyard.

SUSTAINABILITY POLICY
At St. Ermin’s Hotel we are dedicated to creating a sustainable future for our planet and communities. We recognise that sustainability encompasses both environmental and sociocultural/economic aspects. Therefore, we have developed the following policy to guide our actions and ensure that we contribute positively to the well-being of our planet and society.
Please see: www.sterminshotel.co.uk/about/sustainability.